Set Up AI Customer Support
Reduce support tickets with intelligent automation.
Export your top 30 customer questions from the last 90 days and categorize by topic
Train an AI chatbot with your FAQ and product data. For Tidio/Gorgias: upload your help docs, set response tone to 'helpful and knowledgeable', enable order lookup integration
Deploy across live chat, email auto-reply, and social DM channels. Set escalation trigger: 'If customer mentions refund, cancel, or manager → transfer to human'
Review chatbot transcripts weekly. Add new Q&A pairs for any questions the bot couldn't handle
Recommended Tools
AI-powered live chat and chatbot for e-commerce.
Enterprise customer service platform with AI agents.
AI-first customer service platform with Fin AI agent.
Helpdesk built for e-commerce with AI-powered prioritization.
Enterprise social media management platform.
AI chat marketing for Instagram and WhatsApp.
AI-powered quiz and chat platform for Shopify.
Conversational AI for deep product knowledge.
Want to see more workflows?
We've mapped out the best AI strategies for over 50 e-commerce use cases. Explore the full library.
All Workflow Guides